I bought a new HD last year from a dealer.  I got the exhaust/filters etc changed from stock, and the race tuner.  That orange box thats suppossed to make eveything run correct.  It all cost a fortune.  The bike was missing a few things that I optioned (pegs, indicators etc)  and the dealer denied that I ordered them, and failed to locate an itemised list of my options. Anyway, thats another bloody story.

My brother, at the same time ordered a triumph from the same dealer. Air cleaner and exhaust mods too, like me.  They said they'd "tune it to suit".

Well both bikes have been backfiring etc.  So he took his Triumph to an independent guy for inspection.... The tuning was stuffed.  The brakes hadn't been set up correct, parts were loose. It was gross neglegence.  The entire bike needed adjusting.  Its beautiful... now.  Runs like a dream.

Heres my question.  What have they done wrong with my bike?  Its backfiring still, but i refuse to let those bastards touch it.  I think I've paid for a race tuner thats never left the box.  REALLY fuckin' pissed off.  

Had first service.  They ticked all the boxes.  Funny though, the horn was never working and I forgot to tell them.  Yet they ticked the box saying it was working.  Do they just tick all the fucking boxes for fun????????  They never even checked anything!!!

Can anyone recommend a place in Melbourne to get my bike serviced?  Would be much appreciated, cheers

Felix

Hi Felix!

I'm sad that your first post here is tarnished with a bad experience, we can offer some advice and pointers.

Firstly, check out this and click, read and click some more while reading and even read while clicking, there is alot of correct information there:  http://www.accc.gov.au/content/index.phtml/itemId/961880   That is direct from the ACCC website which relates to "services" and your rights, as well as their rights.

Basically, if you want them to do something about it, they have to get the chance to actually do something about it; they will need to touch your bike.  If you don't want them to, thats fine with them, you get the chance to then pay for anything that somebody else does as your "warranty" lies with the seller or provider of the service.  You could try to sue them for the costs but chances are it will be denied because they never had the opportunity to know that there was a problem and therefore never had the chance to fix the problem.

Your brother has done the smart thing by getting someone else to look at it and fix it, but the costs for that are his own costs for the same reason: the "dealer" never had the chance to fix it. 

Even if the dealer was negligent in providing the service and have ticked all the boxes, if they have not done what they said then that just means they are dodgy and need to be put on notice that it is known that they were dodgy.  If, after putting them on notice, they have still not fulfilled their obligations (which forms part of the contract for services and/or sales of the products to begin with) then you can raise a claim through the Dept of Fair Trading or lodge a complaint with ACCC. 

Good luck mate!

Cheers,

Shred.

TL;DR:   Call the dealer, tell em ur pissed off about it and tell them to fix it before you start lodging complaints, claims and writing letters to Mr HD and Mr Triumph...

EDIT: Spelling.

 Its under Warranty! Take it back with a list of things that are wrong, Get them to fix it! No brainer

could be just me , but im finding it difficult to take a 1 time poster seriously .. i mean . How does a dealer set up the brakes properly FFS ????

i think the OP hasnt told the full shit story , or the story is full of shit

you decide

Na its fair dinkum.  

Im sorry if you get a few bullshit stories, but dont judge all of them.

Im just angered after spending 35k on a bike, my bike isnt taken seriously by the person i got it from.

And would you believe the warranty is void because I cant get the 12 month service done due to the fact Im working offshore?

Regardless of these problems, are there any places someone could recommend to get my servicing done?

with some of your complaints ( including the brakes not being set up properly - how the fuck does that happen ????,  and the above comment )  it really is difficult to understand and believe ... at best , i think there is a lot more to this tale

*insert a very sceptical smilie here*

And you dont know anyone who can take your bike in for its service for you?

Scouser

his brother came to mind for a start   ........

but he must be on an oil rig as well

I would suggest you contact the Dealer principal or Sales mgr of the store you purchased the bike from. 

Explain your concerns and ask can he do something about it for you please.  If they are not prepared to listen to you, GET the NAME of whoever you are talking to.  It's no good saying "some bloke" told me this or that. I would also suggest when you speak to someone, follow it up with an email to that person covering the details of the conversation, so you have a written record of the events to date.

The bike has two years warranty, and if not ridden because you are off shore, it should still be covered.  The exhaust popping is a sign of not enough backpressure, running lean irrespective of the cause, or a possible leak in a header gasket. 

Just remember that getting an attitude about it with the dealer staff will get you nowhere in a hurry.  If all this fails to elicit a suitable response, take your concern to HD Australia, preferably supported by copies of the dealer comments covered in the earlier email. 

If you then are not satisfied and with the outcome,and wish to persue a legal recourse, you at least have the info in writing to cover your complaint.. You should then get an independant report covering the alledged defects and lodge a claim with the small claims tribunal, but, you must have all supporting facts documented, not verbal hearsay.  It's a long winded way to get it done, but it usually works.  I had a mate get a complete new gearbox that way, after the dealer knocked it back as a warranty claim.

It's not rocket science, but you must be fair in your approach and attitude to it all. You also may be proven to be the one at fault ......so don't make it harder on yourself as well..

Good morning Felix,    Which Harley-Heaven store did you buy the bike from?   If you drop me a line I will personally get the branch manager to call you and fix the problem.     price@peterstevens.com.au     Regards Luke McDonnell 

Hi,
 

I reckon Squid at American Made Cycles in Ballarat will look after you. Give the bike a good run on the freeway up there and then they could fine tune it,  cruise back brother.

Thanks

robots

Your backfiring is easy fixed PM buznuts his workshop is in Thornbury, (he won't service it though only tune it), if you don't like your dealer and you live out west them Johhny's hog shop in Hoppers Crossing is great for servicing.

BTW, I've had a couple of Triumph's and the service, pre delivery and quality was fantastic, both out of the City. BUT the ONLY place to have them serviced and tuned at is Charlie for Turn One motorcycles in Kensingrton.

Hello Felix,

My name is Ant and I am from a dyno tuning shop in Melbourne, I also am a HD enthusiast and see more of the issues that you are having than I care to mention. As Henry told you I do not service bikes but definitely tune them and favour the Screaming Eagles units.

As you have already been messed with by others, I will offer to you what I offer all of my tune clients. Bring me your bike, I will tune it, if you are completely happy, pay the bill, if you are not, I will return your bike to the way you brought it to me and it will cost you nothing. The SERT is an extremely capable system that HD promote for use on their bikes, there is no reason for any popping, flat spots or poor fuel economy.

Hope it can be of help to you and you can begin to enjoy your Bike!!!!

Regards- Ant

Maztech Race Development- 03 9416 8411

    Had a mate who took their bike to Maztech, I rode it before and after and the difference was like night and day.

    Get the stuff fitted and take it there.

     I don't know the guy who runs it or anyone else there, i just rode the bike and was very impressed, i intend to take my BuellsFLSTN there when i get the mods done and will talk to him about shovels and Buells as well.