Who's online: StinkFinger, Soapbox2627, Guests: 176
2/3

  • paulybronco Posts: 7771
    Forum Legend paulybronco
    11 Oct 2017 12:26 PM
    Posted by fatbat on 11 Oct 2017 09:48 AM
    Posted by JR888 on 11 Oct 2017 10:05 AM
    Posted by paulybronco on 11 Oct 2017 08:12 AM
    Posted by fatbat on 11 Oct 2017 06:40 AM
    With a new bike having major problems you'd be within your consumer rights to demand a refund. 

     Sadly we are yet to pass any lemon law. You may well have a case for ACL but as the dealer is making an attempt to recify the issue its going to be a toughie.

     While this is true, consumer law says that an item must be fit for the purpose it was purchased. 

     

    Irrespective of any specific automotive lemon law I reckon ACL applies here. Given its a major engine issue the product does not meet its intended purpose. Whilst the dealer might be trying to fix it I'd be demanding a new bike or a refund after waiting this long on repeated attempted repairs on such a major issue for a brand new bike. Auto dealers don't like it but my father demanded and got a new car in similar circumstances. It was either gonna be that or a refund. But he also had a large fleet of the same vehicles that he used as leverage.


    It would be far more costly and damaging to the brand if this story went out on mainstream media as opposed to replacing or refunding the bike 

     The mainstream media dont care......there is so much of it going on with motor vehicles currently, VW, Ford with their Power Shit trans, jeep, Mazda airbags, Harley recalls in USA but not Aust. Regardless would one isolated incident stop you buying a Harley......mine bought new is on its second compensator, gearbox out, injector loom dramas but i will rebuy the product.

  • paulybronco Posts: 7771
    Forum Legend paulybronco
    11 Oct 2017 12:41 PM
    Posted by JR888 on 11 Oct 2017 09:03 AM
    Posted by paulybronco on 11 Oct 2017 08:05 AM
    Posted by JR888 on 11 Oct 2017 06:48 AM
    Posted by paulybronco on 10 Oct 2017 10:31 PM
    Posted by JR888 on 10 Oct 2017 06:17 PM
    Posted by mickle on 10 Oct 2017 05:51 PM
    Posted by JR888 on 10 Oct 2017 06:13 PM
    Posted by mickle on 10 Oct 2017 05:10 PM
    Good luck.

     You may have gathered from the ad (if you read all of it) that I am not expecting to sell it. I am just putting out there what a great piece of engineering this machine is.

     They do have me worried a bit seeing I have ordered the CVO Anniversary Ultra.

     This thing was off the road 3 weeks the first time to do the cylinders, it's now been off the road 5 weeks and they don't expect the parts for another 8 days. Iv'e just had enough of the B/S, not even a loan bike for my troubles.

     Who has the bike now?

     Still in pieces in the workshop, another 8 days at least waiting for parts.

     Whos workshop, the dealers name.....

     The dealership is not the problem, they have to get everything approved by HD Aus. It is them that have been dragging the chain and not even addressing the issues I have raised with them.

     If you bought the bike from them they really should apply a "goodwill" offer to you for a loan bike to keep you as a client. If you bought it elsewhere, i note your Sunshine Coast avatar, and want someone else to repair it then its up to HD Aust to show the goodwill not that dealer. My new bike was off the road for around two weeks and Sunshine Coast Harley, Jason the old DP allowed me to arrive unannounced with my gear and take whatever demo bike i wanted for a few hrs. Good PR on his behalf and cost him nothing really

  • fatbat Posts: 2303
    East Coast
    Motor Head fatbat
    11 Oct 2017 12:51 PM
    Posted by paulybronco on 11 Oct 2017 12:26 PM
    Posted by fatbat on 11 Oct 2017 09:48 AM
    Posted by JR888 on 11 Oct 2017 10:05 AM
    Posted by paulybronco on 11 Oct 2017 08:12 AM
    Posted by fatbat on 11 Oct 2017 06:40 AM
    With a new bike having major problems you'd be within your consumer rights to demand a refund. 

     Sadly we are yet to pass any lemon law. You may well have a case for ACL but as the dealer is making an attempt to recify the issue its going to be a toughie.

     While this is true, consumer law says that an item must be fit for the purpose it was purchased. 

     

    Irrespective of any specific automotive lemon law I reckon ACL applies here. Given its a major engine issue the product does not meet its intended purpose. Whilst the dealer might be trying to fix it I'd be demanding a new bike or a refund after waiting this long on repeated attempted repairs on such a major issue for a brand new bike. Auto dealers don't like it but my father demanded and got a new car in similar circumstances. It was either gonna be that or a refund. But he also had a large fleet of the same vehicles that he used as leverage.


    It would be far more costly and damaging to the brand if this story went out on mainstream media as opposed to replacing or refunding the bike 

     The mainstream media dont care......there is so much of it going on with motor vehicles currently, VW, Ford with their Power Shit trans, jeep, Mazda airbags, Harley recalls in USA but not Aust. Regardless would one isolated incident stop you buying a Harley......mine bought new is on its second compensator, gearbox out, injector loom dramas but i will rebuy the product.

     

    I've seen far shitter, less interesting stories on a current affair (almost every night). 


    It might be lost on us but we need to remember these are motorcycles that cost over $30k and are among the most expensive motorcycles that money can buy. Unlike Jeep, Mazda, vw etc which are run of the mill cars. 


    I think for the money these things cost, customers like the op are far better deserving than what is happening to him 

  • paulybronco Posts: 7771
    Forum Legend paulybronco
    11 Oct 2017 01:18 PM
    Posted by fatbat on 11 Oct 2017 11:51 AM
    Posted by paulybronco on 11 Oct 2017 12:26 PM
    Posted by fatbat on 11 Oct 2017 09:48 AM
    Posted by JR888 on 11 Oct 2017 10:05 AM
    Posted by paulybronco on 11 Oct 2017 08:12 AM
    Posted by fatbat on 11 Oct 2017 06:40 AM
    With a new bike having major problems you'd be within your consumer rights to demand a refund. 

     Sadly we are yet to pass any lemon law. You may well have a case for ACL but as the dealer is making an attempt to recify the issue its going to be a toughie.

     While this is true, consumer law says that an item must be fit for the purpose it was purchased. 

     

    Irrespective of any specific automotive lemon law I reckon ACL applies here. Given its a major engine issue the product does not meet its intended purpose. Whilst the dealer might be trying to fix it I'd be demanding a new bike or a refund after waiting this long on repeated attempted repairs on such a major issue for a brand new bike. Auto dealers don't like it but my father demanded and got a new car in similar circumstances. It was either gonna be that or a refund. But he also had a large fleet of the same vehicles that he used as leverage.


    It would be far more costly and damaging to the brand if this story went out on mainstream media as opposed to replacing or refunding the bike 

     The mainstream media dont care......there is so much of it going on with motor vehicles currently, VW, Ford with their Power Shit trans, jeep, Mazda airbags, Harley recalls in USA but not Aust. Regardless would one isolated incident stop you buying a Harley......mine bought new is on its second compensator, gearbox out, injector loom dramas but i will rebuy the product.

     

    I've seen far shitter, less interesting stories on a current affair (almost every night). 


    It might be lost on us but we need to remember these are motorcycles that cost over $30k and are among the most expensive motorcycles that money can buy. Unlike Jeep, Mazda, vw etc which are run of the mill cars. 


    I think for the money these things cost, customers like the op are far better deserving than what is happening to him 

     Consumer laws are not based on any specific price range and therefore a Lambo owner has no greater recourse than say a Corolla owner. Just because a bike is more expensive that something else does not elevate its importance level. 


  • fatbat Posts: 2303
    East Coast
    Motor Head fatbat
    11 Oct 2017 02:35 PM
    Agree law doesn't differentiate but let's face it we're all gonna be more pissed off with a lemon lambo than a lemon corolla. I expect better quality when the price is higher 
  • Bangkok Bob Posts: 588
    near Mandurah WA
    Performance Poster Bangkok Bob
    12 Oct 2017 07:09 PM
    Another good reason to keep my Pan and Evo.
    Good luck.
    B.B.
  • 06 Softail Posts: 1688
    Alberton SA
    Motor Head 06 Softail
    12 Oct 2017 07:27 PM
    It sucks to hear that you're not having a good run with your bike. I'd be mighty pissed off it was me. 

    As others have mentioned, I'd be either wanting a replacement bike, or money back.
  • Humbug Posts: 195
    Darwin
    Stock Poster Humbug
    18 Oct 2017 07:52 PM
    Sad to hear you are being treated so badly by your dealer. I got the run around with my last bike, I got the shits and rang HD Australia and spoke to the warrenty bloke and my problems were sorted quick smart by the dealer,but my problems were not as major as yours. Best of luck to you.
    Have your parts arrived yet?
  • JR888 Posts: 56
    Sunshine Coast
    Stock Poster JR888
    19 Oct 2017 08:21 AM
    Posted by Humbug on 18 Oct 2017 07:52 PM
    Sad to hear you are being treated so badly by your dealer. I got the run around with my last bike, I got the shits and rang HD Australia and spoke to the warrenty bloke and my problems were sorted quick smart by the dealer,but my problems were not as major as yours. Best of luck to you.
    Have your parts arrived yet?

     Yeah really giving me the shits being without a bike for so long (over 9 weeks). It is HD Australia I have been dealing with, we move around a lot so I don't really have a Dealer as such. Bike was purchased from Gold Coast Harley while we were at the QLD rally, but has been worked on by Alice Springs, Gladstone and Sunshine Coast since. Currently in pieces in Sunshine Coast. I think it is really piss poor that HD Aus can't even organize a loan bike. The bike is a total lemon, the cylinders were replaced by Gladstone but when Sunshine Coast told me they were waiting on parts to arrive they said it was the rear cylinder they were waiting on - only 1,000 klm since it was replaced before. Half of the issues I raised with HD Aus have never been mentioned since, they just totally ignore the problems.

  • JR888 Posts: 56
    Sunshine Coast
    Stock Poster JR888
    19 Oct 2017 01:27 PM
    Posted by fatbat on 11 Oct 2017 01:35 PM
    Agree law doesn't differentiate but let's face it we're all gonna be more pissed off with a lemon lambo than a lemon corolla. I expect better quality when the price is higher 

     Actually the ACL does make reference to a more expensive vehicle being expected to be of higher quality and durability.

  • paulybronco Posts: 7771
    Forum Legend paulybronco
    19 Oct 2017 02:01 PM
    Posted by JR888 on 19 Oct 2017 12:27 PM
    Posted by fatbat on 11 Oct 2017 01:35 PM
    Agree law doesn't differentiate but let's face it we're all gonna be more pissed off with a lemon lambo than a lemon corolla. I expect better quality when the price is higher 

     Actually the ACL does make reference to a more expensive vehicle being expected to be of higher quality and durability.

     , what it says is " A consumer may reasonably expect a top of the range in a model in a particular vehicle class to be more durable than a cheaper model in the same class" The important words are same class.  

  • JR888 Posts: 56
    Sunshine Coast
    Stock Poster JR888
    19 Oct 2017 02:07 PM
    Posted by paulybronco on 19 Oct 2017 01:01 PM
    Posted by JR888 on 19 Oct 2017 12:27 PM
    Posted by fatbat on 11 Oct 2017 01:35 PM
    Agree law doesn't differentiate but let's face it we're all gonna be more pissed off with a lemon lambo than a lemon corolla. I expect better quality when the price is higher 

     Actually the ACL does make reference to a more expensive vehicle being expected to be of higher quality and durability.

     , what it says is " A consumer may reasonably expect a top of the range in a model in a particular vehicle class to be more durable than a cheaper model in the same class" The important words are same class.  

     In this case the class is touring motor cycle and considering the sale price on this particular one was right at the top of the range quoted for a Road King (in fact more) I think it is covered.

  • paulybronco Posts: 7771
    Forum Legend paulybronco
    19 Oct 2017 02:14 PM
    Posted by JR888 on 19 Oct 2017 01:07 PM
    Posted by paulybronco on 19 Oct 2017 01:01 PM
    Posted by JR888 on 19 Oct 2017 12:27 PM
    Posted by fatbat on 11 Oct 2017 01:35 PM
    Agree law doesn't differentiate but let's face it we're all gonna be more pissed off with a lemon lambo than a lemon corolla. I expect better quality when the price is higher 

     Actually the ACL does make reference to a more expensive vehicle being expected to be of higher quality and durability.

     , what it says is " A consumer may reasonably expect a top of the range in a model in a particular vehicle class to be more durable than a cheaper model in the same class" The important words are same class.  

     In this case the class is touring motor cycle and considering the sale price on this particular one was right at the top of the range quoted for a Road King (in fact more) I think it is covered.

     No one is disputing that......?

  • chriso Posts: 2034
    south canberra
    Motor Head chriso
    19 Oct 2017 06:25 PM
    All this jargin shit aside, its a fucking shitbox.
    Fuck it off and go get yaself a twin cam mate.
  • paulybronco Posts: 7771
    Forum Legend paulybronco
    19 Oct 2017 06:32 PM
    Posted by chriso on 19 Oct 2017 05:25 PM
    All this jargin shit aside, its a fucking shitbox.
    Fuck it off and go get yaself a twin cam mate.

     Ha Ha love it

  • steelo Posts: 1261
    Adelaide foothills SA
    Performance Poster steelo
    19 Oct 2017 06:45 PM
    An M8 is to Harleys what masturbation is to sex. Sure it gets the job done and you're shamefully crying afterwards, but you know there's a better way to experience it
  • paulybronco Posts: 7771
    Forum Legend paulybronco
    19 Oct 2017 06:52 PM
    Posted by steelo on 19 Oct 2017 05:45 PM
    An M8 is to Harleys what masturbation is to sex. Sure it gets the job done and you're shamefully crying afterwards, but you know there's a better way to experience it

     There is...??

  • steelo Posts: 1261
    Adelaide foothills SA
    Performance Poster steelo
    19 Oct 2017 06:54 PM
    You're not supposed to scream out your own name PB.
  • chriso Posts: 2034
    south canberra
    Motor Head chriso
    19 Oct 2017 08:11 PM
    Posted by steelo on 19 Oct 2017 06:45 PM
    An M8 is to Harleys what masturbation is to sex. Sure it gets the job done and you're shamefully crying afterwards, but you know there's a better way to experience it

     LOL

  • paulybronco Posts: 7771
    Forum Legend paulybronco
    19 Oct 2017 08:18 PM
    Now come on you pair this is a serious topic......concentrate!
2/3
© 2017 - 1.0.1.3