+1 for that , I'm still waiting since November
Did you paint the wheels and or the pulley sprocket? If you did you need to use new bolts.
The mated surface has to be free of paint/powerdercoat too.
Seen it time and time again. The bolts WILL back out if there is any paint on there. Bolt Lockers wont help much either (the hardcase ones)
I dunno about that.
I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job. I had this warranty job done by another dealer in a different state who was only too happy to do it.
Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.
I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.
A mates Fat Bob had the same leak on the cases by the sound of your post . Dealer performed warranty work no probs . Apparently the robot that applies the sealant was not lined up properly. It must have done it to a lot of motors before found .
Well the rate paid is less than what the private punter pays but is a profitable one regardless
And there's always going to be far more good warranty stories than bad, there's no way the brand would survive if the service was all shit. I'm well pissed off at how i was treated by the dealer i spent a shitload of cash with, doesn't mean every dealer is like that. I'm more than happy to tell anyone who asks all about it too.
And that its self is interesting as if that story is correct then surely HD Aust should recall all effected bikes under a recall and rectify the issue? But like my fucked regulator they know they have a problem with them yet choose to look quisically at you and deny any knowledge of a problem. We are very soft on importer compliance with consumer rights in Australia and the ACCC is finally bringing some to account, Holden, Jeep, Ford and VW hopefully soon we will see HD name in the shame file as well.
funny about that hey......
They think they're saving money denying warranty issues and all they're really doing is alienating customers and losing business.
There's been studies showing that it costs 1 tenth as much to retain a customer compared to attracting a new customer, those morons would do well to learn that for their own good. And who knows, maybe they would feel good about actually looking after their customers.
What's that old saying? you can shear a sheep many times, but skin it only once......
Oh, and moaning here is good, i'm dedicated to fucking them better than they fucked me, but you really want to make an impact, do a Google review, EVERYONE that searches for anything they have flagged gets their ad and the reviews that go with them, outstanding!
Don't bank on that! My 2012 Street Glide started running on 1 cyl 1100 klm from home while under warranty. Short version with Harley Assist towed to Mackay who got it going for 5klm then back to 1 cyl for 900 klm. Anyway as a result of that it did the Compensator and a spring in the gearbox leaving it stuck in 2nd gear due to the constant surging. Harleys help was supply the spring , $12 retail, and suggest the Screaming Eagle Compensator but did foot the bill for the injector wiring loom that failed. $1700 out of pocket for me, thanks for coming!