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  • Jackdyble Posts: 5
    Stock Poster Jackdyble
    02 Feb 2018 05:30 PM
    Just wondering what sort of dramas have people have had when discussing a warranty issue with there local dealer. 
    Having the biggest stuff around with mine currently with a not even 6 month old bike. 
    The amount of excuses and blame ive had from them is ridiculous. 
    My pulley bolts on my dyna have backed out and cause major damage to the rear of my bike at 100kmh. Was a scary experience but not as much as the bill and the shop trying to palm of the blame. 
    Whos been successful when making warranty claims?
  • paulybronco Posts: 10222
    Forum Legend paulybronco
    02 Feb 2018 05:57 PM
    Interesting comment, a guy at wk took his street 500 in for a simple warranty claim that the dealer picked up on service. As he rode out he heard a crunch and grinding noise, same as you the bolts on the rear pulley have come loose and damaged the belt and scratched plenty around the rear. The dealer took the bike off him , gave him a fat bob to ride and now waiting for the parts under warranty. Dealer is Sunshine Coast Harley
  • Scouser Posts: 1836
    Marion, South Australia
    Motor Head Scouser
    06 Feb 2018 04:07 AM
    Contact HD Australia direct.
    Possible the dealer wont do anything as every warranty has to go theHD direct and it might show they didnt do the pre delivery inspection?
    Advise HD Australia that the 
    Bike is not fit for purpose and you want a refund or replacement.
    I know its a bit heavy but if you start there they will replace the parts free of charge or should do, also say you will go to ACCC as it could have killed you, they should jumpthrough hopps then.
  • paulybronco Posts: 10222
    Forum Legend paulybronco
    06 Feb 2018 10:47 AM
    Old mate still has the loan bike , now been a week and no sign of his parts to fix his Street 500. 
  • groover Posts: 485
    North West Sydney
    Stage 1 Poster groover
    06 Feb 2018 12:35 PM
    HD Ausralia will just put it back onto the dealer. It's up to the dealer to warrent all claims. 
    Been there, done that.
    Believe me, it's a long process. 
  • fat55 Posts: 157
    Dubvegas
    Stock Poster fat55
    07 Feb 2018 04:29 PM
    Posted by groover on 06 Feb 2018 12:35 PM
    HD Ausralia will just put it back onto the dealer. It's up to the dealer to warrent all claims. 
    Been there, done that.
    Believe me, it's a long process. 

     +1 for that ,  I'm still waiting since November

  • brash Posts: 586
    Performance Poster brash
    08 Feb 2018 01:26 PM

    One question,


    Did you paint the wheels and or the pulley sprocket?  If you did you need to use new bolts.

    The mated surface has to be free of paint/powerdercoat too.

    Seen it time and time again. The bolts WILL back out if there is any paint on there. Bolt Lockers wont help much either (the hardcase ones) 

  • Baloffski Posts: 1234
    Victoria
    Performance Poster Baloffski
    08 Feb 2018 01:47 PM
    Now, Brash is onto an issue here. And absolutely correct, as I do know fro experience and , experience is as good as any manwell....
  • Far Canal Posts: 1305
    Performance Poster Far Canal
    13 Feb 2018 08:26 PM
    Posted by Cropduster on 13 Feb 2018 08:01 PM
    warranty issues?

    The warranty is only as good as the dealer you take it to.

    If your dealer is a cunt, like the one i bought my bike from vote with your wallet and support another dealer, hopefully (and there's no guarantee, obviously) they will do a better job.

    HD australia are fucking useless, they have a relationship with the dealer, not you, so they will back the dealer always, even if they know the dealer is wrong they're not very interested in pushing your case to the detriment of their relationship.

    I would really like to see a thread on dealer reviews with no punches pulled so everyone can be forewarned about who they are spending their money with and what they are likely to get in return, sure would have helped me decide to spend my heard earned cash with a different dealer!

     I dunno about that.

    I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job.  I had this warranty job done by another dealer in a different state who was only too happy to do it.

    Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.

    I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.

  • Tim S.G. Posts: 4201
    Adelaide
    Forum Legend Tim S.G.
    13 Feb 2018 08:43 PM
    Posted by Far Canal on 13 Feb 2018 08:26 PM
    Posted by Cropduster on 13 Feb 2018 08:01 PM
    warranty issues?

    The warranty is only as good as the dealer you take it to.

    If your dealer is a cunt, like the one i bought my bike from vote with your wallet and support another dealer, hopefully (and there's no guarantee, obviously) they will do a better job.

    HD australia are fucking useless, they have a relationship with the dealer, not you, so they will back the dealer always, even if they know the dealer is wrong they're not very interested in pushing your case to the detriment of their relationship.

    I would really like to see a thread on dealer reviews with no punches pulled so everyone can be forewarned about who they are spending their money with and what they are likely to get in return, sure would have helped me decide to spend my heard earned cash with a different dealer!

     I dunno about that.

    I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job.  I had this warranty job done by another dealer in a different state who was only too happy to do it.

    Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.

    I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.

     A mates Fat Bob had the same leak on the cases by the sound of your post . Dealer performed warranty work no probs . Apparently the robot that applies the sealant was not lined up properly. It must have done it to a lot of motors before found .

  • paulybronco Posts: 10222
    Forum Legend paulybronco
    13 Feb 2018 09:03 PM
    Posted by Far Canal on 13 Feb 2018 07:26 PM
    Posted by Cropduster on 13 Feb 2018 08:01 PM
    warranty issues?

    The warranty is only as good as the dealer you take it to.

    If your dealer is a cunt, like the one i bought my bike from vote with your wallet and support another dealer, hopefully (and there's no guarantee, obviously) they will do a better job.

    HD australia are fucking useless, they have a relationship with the dealer, not you, so they will back the dealer always, even if they know the dealer is wrong they're not very interested in pushing your case to the detriment of their relationship.

    I would really like to see a thread on dealer reviews with no punches pulled so everyone can be forewarned about who they are spending their money with and what they are likely to get in return, sure would have helped me decide to spend my heard earned cash with a different dealer!

     I dunno about that.

    I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job.  I had this warranty job done by another dealer in a different state who was only too happy to do it.

    Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.

    I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.

     Well the rate paid is less than what the private punter pays but is a profitable one regardless

  • shadowarrior Posts: 223
    Gold Coast
    Stock Poster shadowarrior
    15 Feb 2018 01:36 AM
    Posted by Cropduster on 13 Feb 2018 09:50 PM
    Posted by paulybronco on 13 Feb 2018 09:03 PM
    Posted by Far Canal on 13 Feb 2018 07:26 PM
    Posted by Cropduster on 13 Feb 2018 08:01 PM
    warranty issues?

    The warranty is only as good as the dealer you take it to.

    If your dealer is a cunt, like the one i bought my bike from vote with your wallet and support another dealer, hopefully (and there's no guarantee, obviously) they will do a better job.

    HD australia are fucking useless, they have a relationship with the dealer, not you, so they will back the dealer always, even if they know the dealer is wrong they're not very interested in pushing your case to the detriment of their relationship.

    I would really like to see a thread on dealer reviews with no punches pulled so everyone can be forewarned about who they are spending their money with and what they are likely to get in return, sure would have helped me decide to spend my heard earned cash with a different dealer!

     I dunno about that.

    I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job.  I had this warranty job done by another dealer in a different state who was only too happy to do it.

    Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.

    I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.

     Well the rate paid is less than what the private punter pays but is a profitable one regardless

     That's true.

    And there's always going to be far more good warranty stories than bad, there's no way the brand would survive if the service was all shit. I'm well pissed off at how i was treated by the dealer i spent a shitload of cash with, doesn't mean every dealer is like that. I'm more than happy to tell anyone who asks all about it too.


     Gasoline?


  • paulybronco Posts: 10222
    Forum Legend paulybronco
    15 Feb 2018 09:35 AM
    Posted by Tim S.G. on 13 Feb 2018 07:43 PM
    Posted by Far Canal on 13 Feb 2018 08:26 PM
    Posted by Cropduster on 13 Feb 2018 08:01 PM
    warranty issues?

    The warranty is only as good as the dealer you take it to.

    If your dealer is a cunt, like the one i bought my bike from vote with your wallet and support another dealer, hopefully (and there's no guarantee, obviously) they will do a better job.

    HD australia are fucking useless, they have a relationship with the dealer, not you, so they will back the dealer always, even if they know the dealer is wrong they're not very interested in pushing your case to the detriment of their relationship.

    I would really like to see a thread on dealer reviews with no punches pulled so everyone can be forewarned about who they are spending their money with and what they are likely to get in return, sure would have helped me decide to spend my heard earned cash with a different dealer!

     I dunno about that.

    I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job.  I had this warranty job done by another dealer in a different state who was only too happy to do it.

    Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.

    I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.

     A mates Fat Bob had the same leak on the cases by the sound of your post . Dealer performed warranty work no probs . Apparently the robot that applies the sealant was not lined up properly. It must have done it to a lot of motors before found .

     And that its self is interesting as if that story is correct then surely HD Aust should recall all effected bikes under a recall and rectify the issue? But like my fucked regulator they know they have a problem with them yet choose to look quisically at you and deny any knowledge of a problem. We are very soft on importer compliance with consumer rights in Australia and the ACCC is finally bringing some to account, Holden, Jeep, Ford and VW hopefully soon we will see HD name in the shame file as well.

  • Oz Dan Posts: 198
    QLD
    Stock Poster Oz Dan
    15 Feb 2018 02:33 PM
    Like you Jack I had issues trying to get legitimate issues sorted under warranty at one of the two dealers nearby (wink wink shadow).......took myself, my bike and my wallet to the other one and the difference was night and day. All you can do is shop around and hopefully find a dealer who is willing to work with you in a reasonable fashion.
  • Baloffski Posts: 1234
    Victoria
    Performance Poster Baloffski
    15 Feb 2018 06:59 PM
    Jesus cropduster, did you go same school as me. 
    "Fuck me, and I will Fuck You Up Worse" was a common theme. 
    Consequently, some businesses are idiots if they do not abide by their customer"s. 
    How stupid are some, I know many do think, "come in you fucken spinner"..
    Arseoles are some, BUT- in saying that, many are Gold. Pick ya bloke/blokettes, help lighten your hard earned dollars.
    I S"pose we can"t have a line of good dealers and good w/shops?
  • SRV72 Posts: 111
    Nth NSW
    Stock Poster SRV72
    15 Feb 2018 08:09 PM
    I just had my 10000km service done with the bike just ticking over 2 years old. Dealer said that I need to keep an eye on my brake master cylinder as it is showing signs of wear and eventually the brake light will not activate. I nearly fell over. When I asked is it normal for a 2 year old bike with 10 000km on the clock to have a dodgy master cyclinder I was told "yeah it can be". They said if it happens while under warranty they will cover it. Thats big of them considering the bike only had a week to go until the warranty expired. Imagine buying a Toyota or similar and having a worn brake master cylinder at 2 years old with low km's. FFS the bike is still brand new in my opinion. Anyway they recorded the problem on my service receipt so when it does fail I'm guessing Ill be going to war with HD and reporting my dissatisfaction to anyone that will listen.
  • paulybronco Posts: 10222
    Forum Legend paulybronco
    15 Feb 2018 08:22 PM
    Posted by SRV72 on 15 Feb 2018 07:09 PM
    I just had my 10000km service done with the bike just ticking over 2 years old. Dealer said that I need to keep an eye on my brake master cylinder as it is showing signs of wear and eventually the brake light will not activate. I nearly fell over. When I asked is it normal for a 2 year old bike with 10 000km on the clock to have a dodgy master cyclinder I was told "yeah it can be". They said if it happens while under warranty they will cover it. Thats big of them considering the bike only had a week to go until the warranty expired. Imagine buying a Toyota or similar and having a worn brake master cylinder at 2 years old with low km's. FFS the bike is still brand new in my opinion. Anyway they recorded the problem on my service receipt so when it does fail I'm guessing Ill be going to war with HD and reporting my dissatisfaction to anyone that will listen.

     Don't bank on that! My 2012 Street Glide started running on 1 cyl 1100 klm from home while under warranty. Short version with Harley Assist towed to Mackay who got it going for 5klm then back to 1 cyl for 900 klm. Anyway as a result of that it did the Compensator and a spring in the gearbox leaving it stuck in 2nd gear due to the constant surging. Harleys help was supply the spring , $12 retail, and suggest the Screaming Eagle Compensator but did foot the bill for the injector wiring loom that failed. $1700 out of pocket for me, thanks for coming!

  • Baloffski Posts: 1234
    Victoria
    Performance Poster Baloffski
    15 Feb 2018 08:34 PM
    Posted by paulybronco on 15 Feb 2018 08:22 PM
    Posted by SRV72 on 15 Feb 2018 07:09 PM
    I just had my 10000km service done with the bike just ticking over 2 years old. Dealer said that I need to keep an eye on my brake master cylinder as it is showing signs of wear and eventually the brake light will not activate. I nearly fell over. When I asked is it normal for a 2 year old bike with 10 000km on the clock to have a dodgy master cyclinder I was told "yeah it can be". They said if it happens while under warranty they will cover it. Thats big of them considering the bike only had a week to go until the warranty expired. Imagine buying a Toyota or similar and having a worn brake master cylinder at 2 years old with low km's. FFS the bike is still brand new in my opinion. Anyway they recorded the problem on my service receipt so when it does fail I'm guessing Ill be going to war with HD and reporting my dissatisfaction to anyone that will listen.

     Don't bank on that! My 2012 Street Glide started running on 1 cyl 1100 klm from home while under warranty. Short version with Harley Assist towed to Mackay who got it going for 5klm then back to 1 cyl for 900 klm. Anyway as a result of that it did the Compensator and a spring in the gearbox leaving it stuck in 2nd gear due to the constant surging. Harleys help was supply the spring , $12 retail, and suggest the Screaming Eagle Compensator but did foot the bill for the injector wiring loom that failed. $1700 out of pocket for me, thanks for coming!

     WAT PB, ya kidding us.Under Warranty,. I too purchased and wacked in my 2012 Regulator, but also purchased the Stator same time just in case,  (Cycle Electric) about a squillion dollars cheaper than HD ere. least ya got a $12.00 discount, lol. (sorry)

    Must be careful here as may be becoming "Harley Davidson Bitch journalists". I too love this brand but, bloody hell, Key stakeholders in Australia must support.

  • KB Posts: 73
    Stock Poster KB
    03 Mar 2018 06:45 PM
    Posted by Far Canal on 13 Feb 2018 07:26 PM
    Posted by Cropduster on 13 Feb 2018 08:01 PM
    warranty issues?

    The warranty is only as good as the dealer you take it to.

    If your dealer is a cunt, like the one i bought my bike from vote with your wallet and support another dealer, hopefully (and there's no guarantee, obviously) they will do a better job.

    HD australia are fucking useless, they have a relationship with the dealer, not you, so they will back the dealer always, even if they know the dealer is wrong they're not very interested in pushing your case to the detriment of their relationship.

    I would really like to see a thread on dealer reviews with no punches pulled so everyone can be forewarned about who they are spending their money with and what they are likely to get in return, sure would have helped me decide to spend my heard earned cash with a different dealer!

     I dunno about that.

    I bought my bike in one state (of Australia, not mind). It had an oil leak shortly afterwards that required engine tear down to splitting the crankcases, re-gooping the crankcase halves, reinstalling the engine in the frame so it was all good to go again. I was told it was about a 14 hour job.  I had this warranty job done by another dealer in a different state who was only too happy to do it.

    Not what you really want on a brand new bike, however the warranty covered it. Even for another dealer. So it should too, Harley would have paid that dealer for the warranty work.

    I don't understand why a dealer would not want to do a genuine warranty job. Heck!, they are going to get re-imbursed for it for a decent rate.

     I've owned a dealership for a different brand. The time and rates they pay for warranty work are crap. First they don't pay for your time to diagnose the problem, the time allowed to do the job is based on the factory time which is no where near the real world. So as a dealer you never want to see a warranty job come through the door. 

  • Ferrett62 Posts: 315
    Canberra
    Stage 1 Poster Ferrett62
    04 Mar 2018 11:38 AM
    It can't be hard for government to create legislation forcing manufacturers to honour their warranties, they sell a product with a promise it will be serviceable for a set period if the consumer folows maintenance schedule set out by them. The ACCC doesn't have enough power or resources to force them to comply so the rules need to be changed to remove the wriggle room and technicalities they use to avoid their responsibility, meaning they can no longer hide behind a loophole that forces consumers having to take legal action if they want justice. They know most people won't have the resources to hire lawyers and spend time trying to recover a few thousand in costs for repairing their goods ( I know it can be lots of moey but small shit to big corporations ). Maybe they could create a register of refused warranty claims where if enough of the same problems show up the ACCC would have the power to force a mandatory recall on the problem, given the recall could cost millions spending a few thousand to fix a customers goods without argument would look to be the better option and the corporation might lean on the agents and dealers to be a bit more cooperative and even proactive. It is a lovely dream and not likely but imagine if all manufacturers were forced to back their products properly the quality would improve or we might at least get our monies worth.
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