It’s not that I don’t sympathy with you it’s just a futile effort to contact them. Think you have to believe in Santa if you thought the sales dude was your mate and you could have got up and left if you did not like the deal
oh, well fuck you very much mate!
Of course it was futile, and it's easy to say that when you're not the one being fucked over and you sit there with the benefit of hindsight and a smug "i know everything" attitude.
And while no, i don't believe in Santa, and no, i don't believe anyone employed to extract money from me could ever be a "friend" i said it in the context that they come across all helpful and empathetic but behind their facade they have absolutely no interest in doing anything once they have said cash. It may be naive to believe that a warranty that is built into the price of a new bike would actually be honoured by the dealer but with no other recourse other than the courts i had to approach HD because if i didn't and wanted to take it further i would have had to because they are the ones who ultimately make the decision.
Bear in mind too that i was quite happy with the deal until afterwards, like i said, my receipt for my deposit was for a new bike, my receipt for the balance was for a Used bike, what the fuck is up with that? And the warranty issues i had couldn't possibly be known when i was doing the deal, only after what i was using the bike i paid for did i notice how royally they had fucked that up. like i say Hindsight is a wonderful thing, but not really applicable in most real world situations.
Lol just have a think for the moment about your issues that have caused you such a drama. Why do you think it was warranty that would rectify the pulley? The dealer scratched it so why would HD foot the bill to replace it........ the drama was between you and the dealer that damaged it, full stop! The invoice was also a dealer problem, if you feel there was a element of deception Mta can intervene. Again did you expect HD to force the dealer to redo the invoice. I have a suspicion that your bike has previously been logged with HD Australia by the dealer as a “sold”bike in order to get a target bonus from them, so therefore could not be invoiced as new.......just a hunch. Vote with your feet and get to a different dealer
Yep you're spot on, that's exactly what they did but they didn't tell me they were doing it, they led me to believe i was buying a NEW bike, and i believe deliberately gave me a deposit receipt that said so. and i didn't expect HD warranty to cover poor workmanship by the dealer but i did expect HD to intervene in their lack of action and piss poor representation of THEIR product.
Look, it's a shitty situation and by the sounds of it you're probably related to the arseholes that now own the dealership, you certainly share the same devil may care/couldn't give a fuck attitude and i can understand that, after all you're not the one with the sour taste from the deal, i get that. But you asked, i told you, now whether you think i have a leg to stand on or not because of who may or may not be responsible due to semantics and the futility of fighting a big company or a dealer it would be nice if you kept your suck eggs and deal with it type comments to yourself because it's just pissing me off even more and frankly, i don't really need the agro.
I'm content to have dealt with the situation myself and my sole motivation for bringing it up is purely to educate others who may want to trust these fuckers with a purchase or god forbid letting them service their pride and joy, Thanks for asking and giving me a reason to post, but my point is now made.
I have NO affiliation with any dealership, distributor importer or anything to do with the motor trade anymore. During my time in the industry if we broke/ damaged a customer property it was replaced or repaired at no cost to the customer at our expense. We did from time tho time have unreasonable customers who we were unable to meet their expectations so we would refer them on to our opposition to cause them the heart burn. Lastly just because you have had an issue with a dealer there may well be plenty of others that find value in the same dealer. Vote with your feet
That's what should be done, and that is ALL that i expected.
I have become as unreasonable as possible purely because of their combative attitude and lack of support that has cost me money to fix.
Good luck to anyone that uses them and finds them helpful, friendly or whatever, doesn't mean i won't share my displeasure with anyone who asks
I already have and will continue to shop elsewhere (of course!)
We didn't ask to hear your 'displeasure', but you've come in here being all raving and ranting about some dealer that's all the fucking way up the other end of the country.
We didn't do shit to you or your bike, so don't go loading your crap on people here... keep it for the people who deserve it and stop ragging on people in the thread.
Read post 10, PB asked, i've been having a conversation with him back and forth about it, don't like it? don't read it, simple.
Apologies to RatRob for threadjacking, wasn't my intention mate.
No worries Cropduster, it's been an interesting read and shows how (for want of a better word) passionate our band of gypsies can be.
Personally I think HD, as the licensing agent, does need to play an active and lead role in managing their dealer's behavior. One way to do that is to accept and be proactive with client feedback.
Enjoy your ride, looks great.
I had a bit of a problem with my old Dyna and I contacted Adam and he sorted it out,
Wow, thanks hithere, that’s proper useful high class info. Cheers !
Great to hear. Hope it helps someone out!
Keep us informed mate. As much as I want RK Special once all the M8 issues are sorted and the new frame is introduced, I am not spending money with a company that does not value their customers.