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  • paulybronco Posts: 8945
    Forum Legend paulybronco
    04 Apr 2018 12:37 PM
    Well as i have just returned from Vietnam flying business class with Jetstar i think that they deserve a bit of credit for the way they handled the drama we had.  Long story short, we were delayed in Vietnam for 21 hrs due to the pilot getting pissed the night prior and therefore unable to fly, yes its true! Due to immigration laws we were told we had to sleep in the departure lounge for that time! Sanity prevailed and we were able to commence our stay at the hotel we had checked out of at midnight at around 3am by this stage. The flight did depart an hour late next day and was uneventful, Jetstar then were able to put us on a connector flight within 10 min of arriving at the domestic terminal , open a new check in desk for the Mrs and i only and rush us thru. That plane then was delayed for 1.5hrs on the tarmac with a technical issue but finally home. Jetstar customer service contacted us! and we have had a full refund for 1 way business class from Vietnam, 1 night accommodation, all meals as well as the conector flight home plus an extra $20 for incidentals. Pretty impressive response without any claim from us. 
  • Soapbox2627 Posts: 2947
    Whyalla South Australia
    Forum Legend Soapbox2627
    04 Apr 2018 07:47 PM
    not often you hear very good things from Jetstar

    Normally cheap service from cheap airline,

    cheers for sharing
  • Krash Kinkade Posts: 1838
    Motor Head Krash Kinkade
    04 Apr 2018 08:05 PM
    just lucky they check the pilot or you could have been in trouble!
  • steelo Posts: 1606
    Adelaide foothills SA
    Motor Head steelo
    04 Apr 2018 08:17 PM
    You all heard the one about the Jetstar flight that encounters a particularly rough patch of turbulence, and the captain (probably this one coming off a bender) comes on the intercom to reassure the passengers that everything is okay and that the flight should be smooth one the rest of the way. He forgets to turn off the intercom after his announcement, however, and everyone in the passenger cabin hears his subsequent comment to the co-pilot: “Boy, I sure could use a blow job and a cup of coffee right about now!” As a flight attendant frantically rushes up the aisle towards the cockpit to warn the captain that his microphone is open, a passenger calls out after her, “Don’t forget the coffee!”
  • Hilly Posts: 1287
    Townsville
    Performance Poster Hilly
    04 Apr 2018 09:44 PM
    Thanks Steelo, made me laugh
  • keith Posts: 1518
    Perth West Aust {SOR}
    Motor Head keith
    05 Apr 2018 04:50 AM
    Good to here a positive story about Jetstar, could have ended up like the Denzel Washington movie 'Flight'
  • mickle Posts: 1757
    Meadow Heights Victoria
    Motor Head mickle
    05 Apr 2018 07:02 AM
    Posted by Krash Kinkade on 04 Apr 2018 08:05 PM
    just lucky they check the pilot or you could have been in trouble!

     Lucky, maybe they have interlockers or need them.

  • Fey Posts: 94
    Stock Poster Fey
    05 Apr 2018 04:45 PM
    Delayed 21 hrs because the Pilot was getting over a big night. Immigration said you have to wait/sleep in the departure lounge? At 0300 hrs you're back in your hotel. Your flight departed an hour late the next day? Connecting flight left 1.5 hrs late? Fuck, Been in this game for 22+ years that doesn't sound to good to me. Aviation used to be a great gig to be in , But now ???????????????? Nope!
  • paulybronco Posts: 8945
    Forum Legend paulybronco
    05 Apr 2018 04:59 PM
    Posted by Fey on 05 Apr 2018 04:45 PM
    Delayed 21 hrs because the Pilot was getting over a big night. Immigration said you have to wait/sleep in the departure lounge? At 0300 hrs you're back in your hotel. Your flight departed an hour late the next day? Connecting flight left 1.5 hrs late? Fuck, Been in this game for 22+ years that doesn't sound to good to me. Aviation used to be a great gig to be in , But now ???????????????? Nope!

     JQ62 21/3/18  Ho Chi Minh City-Sydney. Depart 0200. 

    Do yourself and do a quick trip advisor search for Jetstar Vietnam trip. Maybe we should have done it prior to booking, lol


  • See you NT Posts: 90
    Darwin
    Stock Poster See you NT
    12 Apr 2018 09:47 PM
    Doubt you would have gotten the same service on cattle class.......
  • paulybronco Posts: 8945
    Forum Legend paulybronco
    12 Apr 2018 09:55 PM
    Posted by See you NT on 12 Apr 2018 09:47 PM
    Doubt you would have gotten the same service on cattle class.......

     LOL Interesting i still have not seen any $ in my account.....

  • fatslim Posts: 166
    Stock Poster fatslim
    13 Apr 2018 08:43 AM
    Definitely don't receive the same treatment in Cattle Class. 
    I've done that 01:50 hours flight from HCMC to Sydney with a 3 hour delay at the start with a change of plane and gate departure.
    That said, they do their best with what they have available.
    And the price one pays is generally commensurate.
  • 14flhtk Posts: 103
    Stock Poster 14flhtk
    14 Apr 2018 05:25 PM
    I personally dont fly budget airlines on my overseas trips only ever fly business class with the top airlines...
  • paulybronco Posts: 8945
    Forum Legend paulybronco
    14 Apr 2018 06:59 PM
    Posted by 14flhtk on 14 Apr 2018 05:25 PM
    I personally dont fly budget airlines on my overseas trips only ever fly business class with the top airlines...

     If the flight is more than 9 or ten we go Virgin Australia. 

  • Fey Posts: 94
    Stock Poster Fey
    17 Apr 2018 04:28 PM
    Shame Ansett isn't around anymore.......Now that was SERVICE. Today.........Not even close!

  • paulybronco Posts: 8945
    Forum Legend paulybronco
    17 Apr 2018 04:33 PM
    I still see Bob Ansett from time to time here on the coast, he does a few talks every now and again. 
  • DarkHorse58 Posts: 12
    Northern Beaches Sydney
    Stock Poster DarkHorse58
    17 Apr 2018 05:15 PM
    Wow, that is service. Jetstar must have been extra worried about their pissed pilot. What if the media got hold of that?
  • paulybronco Posts: 8945
    Forum Legend paulybronco
    17 Apr 2018 05:34 PM
    Posted by DarkHorse58 on 17 Apr 2018 05:15 PM
    Wow, that is service. Jetstar must have been extra worried about their pissed pilot. What if the media got hold of that?

     Sure Jetstar would not comment on things like this. Probably happens more often than this. Still have no $ in the acc either....LOL

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