Who's online: Guests: 263
  • Soapbox2627 Posts: 3230
    Whyalla South Australia
    Forum Legend Soapbox2627
    13 Dec 2018 11:46 PM
    Guys
    as some of you know I just got my new 2019 Road Glide Special from Canberra HD
    the young lady that sold the bike was Grace Hennessy, a nothing to hard, don't stop kind of girl that is not happy till you are, not actually a sales consultant, just the lucky person to answer the phone when I called, also picked me up from the airport, very enthusiastic about her job
    even the unheard of follow up call to see if I got home safe.
    Jay the parts guy, gave me some great discounts and also was happy to be at work, even sorted out my freight issue when my option looked sus. "ratchet straps and duct tape"
    Jeremy who done my contracts and insurance, again happy to go the yards, threw in a couple bonus's were he could.
    the whole team that was working were happy to talk to me when I had questions, including extra sales staff that were on hand.
    with flights and two nights accommodation, I still saved just over $1000 and had the great ride home, and now the bike is run in

    this whole deal with Canberra Harley Davidson has made my purchase of a new bike a great and stress free experience
    I will repeat the dealings with this mob when I have to upgrade the ECU, exhaust and breather, will do a road trip with the missus

    it is a good option for someone looking for a new bike to give them a call and get a great deal and a good ride out of it
  • paulybronco Posts: 10996
    Forum Legend paulybronco
    14 Dec 2018 02:21 AM
    Quoting Soapbox2627 on 13 Dec 2018 11:46 PMedited: 13 Dec 2018 11:47 PM
    Guys
    as some of you know I just got my new 2019 Road Glide Special from Canberra HD
    the young lady that sold the bike was Grace Hennessy, a nothing to hard, don't stop kind of girl that is not happy till you are, not actually a sales consultant, just the lucky person to answer the phone when I called, also picked me up from the airport, very enthusiastic about her job
    even the unheard of follow up call to see if I got home safe.
    Jay the parts guy, gave me some great discounts and also was happy to be at work, even sorted out my freight issue when my option looked sus. "ratchet straps and duct tape"
    Jeremy who done my contracts and insurance, again happy to go the yards, threw in a couple bonus's were he could.
    the whole team that was working were happy to talk to me when I had questions, including extra sales staff that were on hand.
    with flights and two nights accommodation, I still saved just over $1000 and had the great ride home, and now the bike is run in

    this whole deal with Canberra Harley Davidson has made my purchase of a new bike a great and stress free experience
    I will repeat the dealings with this mob when I have to upgrade the ECU, exhaust and breather, will do a road trip with the missus

    it is a good option for someone looking for a new bike to give them a call and get a great deal and a good ride out of it
    That sounds like a very happy customer to me! Well done to the team a Canberra, and for the rest of the dealers.....it ain’t that hard to get customer satisfaction. Do the basics, meet and greet, listen to the customer, treat them like a person and not every deal has to be a profitable one, up sell the accessories but the most important thing is even if you don’t manage an upscale is the fact that the customer does as they have in this case REFER and recommend them to others. There is also a better sense of enjoyment when you have bought from someone you like rather than being sold something from someone you despise. 
  • Krash Kinkade Posts: 2401
    Motor Head Krash Kinkade
    14 Dec 2018 07:51 AM
    Quoting Soapbox2627 on 13 Dec 2018 11:46 PMedited: 13 Dec 2018 11:47 PM
    Guys
    as some of you know I just got my new 2019 Road Glide Special from Canberra HD
    the young lady that sold the bike was Grace Hennessy, a nothing to hard, don't stop kind of girl that is not happy till you are, not actually a sales consultant, just the lucky person to answer the phone when I called, also picked me up from the airport, very enthusiastic about her job
    even the unheard of follow up call to see if I got home safe.
    Jay the parts guy, gave me some great discounts and also was happy to be at work, even sorted out my freight issue when my option looked sus. "ratchet straps and duct tape"
    Jeremy who done my contracts and insurance, again happy to go the yards, threw in a couple bonus's were he could.
    the whole team that was working were happy to talk to me when I had questions, including extra sales staff that were on hand.
    with flights and two nights accommodation, I still saved just over $1000 and had the great ride home, and now the bike is run in

    this whole deal with Canberra Harley Davidson has made my purchase of a new bike a great and stress free experience
    I will repeat the dealings with this mob when I have to upgrade the ECU, exhaust and breather, will do a road trip with the missus

    it is a good option for someone looking for a new bike to give them a call and get a great deal and a good ride out of it
    That is good to know!!
    And well done you will ride back for service!!
    Just wondered if you could buy premium 98 fuel all the way between Canberra & Whyalla S A ?
  • Humbug Posts: 380
    Darwin
    Stage 1 Poster Humbug
    14 Dec 2018 08:56 AM
    Always good to hear about great customer service. Hope they keep it up for you.
  • rodders Posts: 5766
    Victoria
    Forum Legend rodders
    14 Dec 2018 10:27 AM
    Buying a new vehicle should be an enjoyable experience as it is an expensive purchase. Looks like you had just that Soapbox at Canberra HD. Well done to the crew up there.
  • Big Steve Posts: 627
    Yarra Ranges
    Performance Poster Big Steve
    14 Dec 2018 12:20 PM
    I bought my last Harley from an interstate dealer and will more than likely do the same for the next one. Melbourne dealers in particular (well a certain group of dealers under the one religious banner) have taken a small fortune of my hard earned money over the years for bikes and upgrades and I know if I walked in tomorrow wanting to buy a new bike it wouldn't equate to squat as far as "looking after" me. 

    Thanks for sharing, will put these contacts in my little black book.
  • imoo6170 Posts: 545
    Sydney
    Performance Poster imoo6170
    14 Dec 2018 02:31 PM
    Well done "Soapbox" on sharing your experience. Lots of people seem happy to complain but no so many are happy to pass a compliment and well done to the various Canberra Harley staff on making your purchase enjoyable. 
  • tussuck Posts: 1638
    Melbourne
    Motor Head tussuck
    14 Dec 2018 05:11 PM
    Wow...a nice experience and in such close proximity to all the pollies!  
  • Baloffski Posts: 1578
    Victoria
    Motor Head Baloffski
    14 Dec 2018 05:59 PM
    Now that is a great story, and sounds like a bloody nice bike, I too am Bias. They are a good ride, but many think ugly elephant. Pictures when time dictates, would be good. Shoulda held off for a little and got the Snowy Ride in on the way home, nah, I would wanna get home asap and sus out in familiar surrounds, then play with.Looking forward to your comments, as motors do sound fantastic reading between lines.
  • Soapbox2627 Posts: 3230
    Whyalla South Australia
    Forum Legend Soapbox2627
    14 Dec 2018 06:32 PM
    only pic I took was the one in Gundagai
    the rest of the time was riding between fuel stops, and water
    the bike is so much different to my nightrain, it is almost like having to learn how to ride again, the obvious is weight, I could do some really slow turning on the train, but that will come with time on the Glide, and a hydraulic clutch, that is something to get used too
    the engine, 88TC 5 speed (rebuilt as 103) was a great engine, it would pull right through the gears, I did get to 225 and it was still pulling, the new 114 6 speed, only just run in, does feel like it pulls hard but I have only run it up overtaking were it got to 160 with no effort

    the cruise is a great thing, GPS also great, the radio I will only use in town (maybe) never had these before
    sat behind a fairing is also a "what no wind" kind of thing, but I have no doubt that is why the tourers can ride for many miles before tiring
    I am so happy with this bike
  • steelo Posts: 2227
    Adelaide
    Motor Head steelo
    14 Dec 2018 06:47 PM
    Good on you Mr Soapy. The comfort and legs of the tourers does become addictive. Do still have the other bike? and Mrs Soapys Trike in case you need to slum it.
  • Soapbox2627 Posts: 3230
    Whyalla South Australia
    Forum Legend Soapbox2627
    14 Dec 2018 07:12 PM
    Quoting steelo on 14 Dec 2018 06:47 PM
    Good on you Mr Soapy. The comfort and legs of the tourers does become addictive. Do still have the other bike? and Mrs Soapys Trike in case you need to slum it.
    sold the train to my nephew, Wendy still has the Can-Am
  • Dale Posts: 163
    Tannum Sands
    Stock Poster Dale
    13 Jan 2019 01:48 PM
    Quoting Soapbox2627 on 14 Dec 2018 06:32 PMedited: 14 Dec 2018 06:44 PM
    only pic I took was the one in Gundagai
    the rest of the time was riding between fuel stops, and water
    the bike is so much different to my nightrain, it is almost like having to learn how to ride again, the obvious is weight, I could do some really slow turning on the train, but that will come with time on the Glide, and a hydraulic clutch, that is something to get used too
    the engine, 88TC 5 speed (rebuilt as 103) was a great engine, it would pull right through the gears, I did get to 225 and it was still pulling, the new 114 6 speed, only just run in, does feel like it pulls hard but I have only run it up overtaking were it got to 160 with no effort

    the cruise is a great thing, GPS also great, the radio I will only use in town (maybe) never had these before
    sat behind a fairing is also a "what no wind" kind of thing, but I have no doubt that is why the tourers can ride for many miles before tiring
    I am so happy with this bike
    Yep, like you traded my 2005 TC88 5 speed Heritage on a 2016 CVO Road Glide Ultra. Love all the bells and whistles but slow turns are a bitch. 

  • Tim S.G. Posts: 4233
    Adelaide
    Forum Legend Tim S.G.
    13 Jan 2019 05:21 PM
    Ripper bike Soapy , well done . And nephew gets a great bike too !
  • Soapbox2627 Posts: 3230
    Whyalla South Australia
    Forum Legend Soapbox2627
    13 Jan 2019 05:31 PM

    was a sad day leaving it at his place, but the Roady fills the gap real well

    first service last week, rode home, 395Km, 19.2ltr, wow


  • paulybronco Posts: 10996
    Forum Legend paulybronco
    13 Jan 2019 06:56 PM
    Quoting Soapbox2627 on 13 Jan 2019 05:31 PM

    was a sad day leaving it at his place, but the Roady fills the gap real well

    first service last week, rode home, 395Km, 19.2ltr, wow


    Yep that good going, i try to find fuel around that 350-400k mark. I am not all that trusting in the readout! Not sure your aware that when they get really low on fuel the GPS gives you directions to the nearest servo...
  • Soapbox2627 Posts: 3230
    Whyalla South Australia
    Forum Legend Soapbox2627
    13 Jan 2019 07:40 PM
    Quoting Soapbox2627 on 13 Jan 2019 05:31 PM

    was a sad day leaving it at his place, but the Roady fills the gap real well

    first service last week, rode home, 395Km, 19.2ltr, wow


    Quoting paulybronco on 13 Jan 2019 06:56 PM
    Yep that good going, i try to find fuel around that 350-400k mark. I am not all that trusting in the readout! Not sure your aware that when they get really low on fuel the GPS gives you directions to the nearest servo...
    The GPS did pop up at 50Ks to empty, I was 15 ks out of town, it asked if it should locate the nearest petrol station, i siad no as I had to ride past it, but next time I will say yes to see where it will send me

    I also had a backup, the missus on her bike normally has a 5ltr can in the front boot
  • paulybronco Posts: 10996
    Forum Legend paulybronco
    13 Jan 2019 11:00 PM
    Quoting Soapbox2627 on 13 Jan 2019 05:31 PM

    was a sad day leaving it at his place, but the Roady fills the gap real well

    first service last week, rode home, 395Km, 19.2ltr, wow


    Quoting paulybronco on 13 Jan 2019 06:56 PM
    Yep that good going, i try to find fuel around that 350-400k mark. I am not all that trusting in the readout! Not sure your aware that when they get really low on fuel the GPS gives you directions to the nearest servo...
    Quoting Soapbox2627 on 13 Jan 2019 07:40 PM
    The GPS did pop up at 50Ks to empty, I was 15 ks out of town, it asked if it should locate the nearest petrol station, i siad no as I had to ride past it, but next time I will say yes to see where it will send me

    I also had a backup, the missus on her bike normally has a 5ltr can in the front boot
    I can tell you with certainty that it sends you to the closest servo on the current fuel burn estimate. Last USA trip my mate and i on ultras with the same destination gps on our maps made an error on the celestial highway and decided to go to the next town using GPS. We wee unsure after going beyond the point of no return we would make it so he decided to sprint and i elected to conserve so if he ran out i would drop my Mrs with him and his Mrs and stay with the bike and i would fill and return with fuel to rescue him. Due to him sprinting and using more fuel his GPS recalculated and gave him a closer servo off the route my GPS had plotted. We lost each other for 4 hrs as he thought i had run out of fuel so went back 160klm to find me as i sat at a servo 40klm up the road thinking he had filled up and was slowly riding away from me. Luckily we both remembered the fact we were headed to the same town after filling so he took the gamble and headed to our predetermined meeting point. Did not help that it was 45 degrees and dryer than a nuns fanny! It was a very very rewarding moment to see my mate ride into that car park that day
  • Krash Kinkade Posts: 2401
    Motor Head Krash Kinkade
    14 Jan 2019 08:08 PM
    Quoting Soapbox2627 on 13 Jan 2019 05:31 PM

    was a sad day leaving it at his place, but the Roady fills the gap real well

    first service last week, rode home, 395Km, 19.2ltr, wow


    Quoting paulybronco on 13 Jan 2019 06:56 PM
    Yep that good going, i try to find fuel around that 350-400k mark. I am not all that trusting in the readout! Not sure your aware that when they get really low on fuel the GPS gives you directions to the nearest servo...
    Quoting Soapbox2627 on 13 Jan 2019 07:40 PM
    The GPS did pop up at 50Ks to empty, I was 15 ks out of town, it asked if it should locate the nearest petrol station, i siad no as I had to ride past it, but next time I will say yes to see where it will send me

    I also had a backup, the missus on her bike normally has a 5ltr can in the front boot
    very impressive economy!!
    & well done on a ride that distally to have a service!!!!!
  • paulybronco Posts: 10996
    Forum Legend paulybronco
    14 Jan 2019 08:15 PM
    Quoting Soapbox2627 on 13 Jan 2019 05:31 PM

    was a sad day leaving it at his place, but the Roady fills the gap real well

    first service last week, rode home, 395Km, 19.2ltr, wow


    Quoting paulybronco on 13 Jan 2019 06:56 PM
    Yep that good going, i try to find fuel around that 350-400k mark. I am not all that trusting in the readout! Not sure your aware that when they get really low on fuel the GPS gives you directions to the nearest servo...
    Quoting Soapbox2627 on 13 Jan 2019 07:40 PM
    The GPS did pop up at 50Ks to empty, I was 15 ks out of town, it asked if it should locate the nearest petrol station, i siad no as I had to ride past it, but next time I will say yes to see where it will send me

    I also had a backup, the missus on her bike normally has a 5ltr can in the front boot
    has a 5ltr can in the front boot............................................................WOW ! My Mrs would slap me if i said that.  LOL
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