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  • MuscleBob Posts: 75
    Stock Poster MuscleBob
    22 Jun 2019 09:46 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
  • paulybronco Posts: 11875
    Forum Legend paulybronco
    22 Jun 2019 10:26 AM
    Quoting MuscleBob on 22 Jun 2019 09:46 AMedited: 22 Jun 2019 11:50 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
  • MuscleBob Posts: 75
    Stock Poster MuscleBob
    22 Jun 2019 10:32 AM
    Quoting MuscleBob on 22 Jun 2019 09:46 AMedited: 22 Jun 2019 11:50 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
    Quoting paulybronco on 22 Jun 2019 10:26 AM
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
    You've obviously got your wits about you mate. It's good that you know your consumer rights. 
  • MuscleBob Posts: 75
    Stock Poster MuscleBob
    22 Jun 2019 04:49 PM
    I didn't know that Loopie. Thanks for the heads up on that. I have the extended warranty so what's the difference there?
  • Mr.Mow Posts: 582
    Melbourne
    Performance Poster Mr.Mow
    22 Jun 2019 05:29 PM
    Quoting MuscleBob on 22 Jun 2019 09:46 AMedited: 22 Jun 2019 11:50 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
    Quoting paulybronco on 22 Jun 2019 10:26 AM
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
    Like VW when my golf GT would lose all electrics (no steering no brakes), locates the problem to known faulty injector loom issues, was a recall in Europe years ago.
    “No there wasn’t, that was different.. but here’s a bill for $3500 to replace the faulty injector loom which should fix your problem”
  • MuscleBob Posts: 75
    Stock Poster MuscleBob
    22 Jun 2019 05:46 PM
    Quoting MuscleBob on 22 Jun 2019 09:46 AMedited: 22 Jun 2019 11:50 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
    Quoting paulybronco on 22 Jun 2019 10:26 AM
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
    Quoting Mr.Mow on 22 Jun 2019 05:29 PM
    Like VW when my golf GT would lose all electrics (no steering no brakes), locates the problem to known faulty injector loom issues, was a recall in Europe years ago.
    “No there wasn’t, that was different.. but here’s a bill for $3500 to replace the faulty injector loom which should fix your problem”
    Should of said we'll take that up with the Department Of Fair Trading mate. 
  • Wideglider Posts: 717
    NSW
    Performance Poster Wideglider
    22 Jun 2019 07:23 PM
    Quoting MuscleBob on 22 Jun 2019 09:46 AMedited: 22 Jun 2019 11:50 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
    Quoting paulybronco on 22 Jun 2019 10:26 AM
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
    Quoting Mr.Mow on 22 Jun 2019 05:29 PM
    Like VW when my golf GT would lose all electrics (no steering no brakes), locates the problem to known faulty injector loom issues, was a recall in Europe years ago.
    “No there wasn’t, that was different.. but here’s a bill for $3500 to replace the faulty injector loom which should fix your problem”
    lose all electrics (no steering no brakes)
    I don't know the Golf but just curious, you still would have had steering - you mean just not power-assisted? And brakes still had somewhat of functionality?
  • Ratbob Posts: 1070
    Adelaide Hills
    Performance Poster Ratbob
    22 Jun 2019 08:02 PM
    Quoting MuscleBob on 22 Jun 2019 09:46 AMedited: 22 Jun 2019 11:50 AM
    I got a call from Harley saying that there was no service history and they were going to get me to pay for the regulator and battery. Then the guy said that they've realised I bought the bike from another dealer, and everything was good.
    My bike is serviced by a qualified mechanic, and in actual fact the service shop I go to, three of the mechanics are ex Harley Technicians. I can't believe they're still trying this shit on in this day and age. I also keep all my service documentation, because if it ends up getting messy I can produce it. Thoughts???
    Quoting paulybronco on 22 Jun 2019 10:26 AM
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
    Quoting Mr.Mow on 22 Jun 2019 05:29 PM
    Like VW when my golf GT would lose all electrics (no steering no brakes), locates the problem to known faulty injector loom issues, was a recall in Europe years ago.
    “No there wasn’t, that was different.. but here’s a bill for $3500 to replace the faulty injector loom which should fix your problem”
    Yeah mate, I bought a new VW in 2006, as a run to work car, manual cause I liked it. Problem was, I parked in the city nose to a wall so had to reverse out. Fucking thing wouldn’t go into reverse, had to put it in first, get out and rock the car back an forth, get back in and usually it would engage reverse. Went back to Solitaire in Adelaide to get it soreted. Their response was “yeah they’re all like that, annoying isn’t it” and they refused to look at it. Naturally after many arguments I sold the car, bought a few Toyota’s and Hondas since, I’d never go back, it’s their loss. I don’t think HD dealers get this vital point.
  • Mr.Mow Posts: 582
    Melbourne
    Performance Poster Mr.Mow
    22 Jun 2019 10:57 PM
    Quoting paulybronco on 22 Jun 2019 10:26 AM
    Like you i am disgusted at the dealer experience now days. Like my reg problem there is no maintenance schedule for a regulator , one moment fine then a second later 17volts , its a component failure. And to make matters worse a simple google revealed that HD USA had a batch fail in my 2011-2012 tourer bikes and was fitting replacements free of charge when the bike was in for a service.....yet HD Aust had never ever heard of a reg failure or have any recalls. The tech said to me "Oh if you read it on the internet it must be true then maaate" If he wasnt 6 foot tall and 110kg i would have punched him. LOL
    Quoting Mr.Mow on 22 Jun 2019 05:29 PM
    Like VW when my golf GT would lose all electrics (no steering no brakes), locates the problem to known faulty injector loom issues, was a recall in Europe years ago.
    “No there wasn’t, that was different.. but here’s a bill for $3500 to replace the faulty injector loom which should fix your problem”
    Quoting Wideglider on 22 Jun 2019 07:23 PM
    lose all electrics (no steering no brakes)
    I don't know the Golf but just curious, you still would have had steering - you mean just not power-assisted? And brakes still had somewhat of functionality?
    Somewhat yeah, but not much more than enough to get you to the side of the road, it was pretty scary at 80ks to just have everything switch off, The steering goes massively heavy and the brakes are like a block of wood.
  • fatbat Posts: 2841
    Forum Legend fatbat
    12 Jul 2019 07:57 AM
    That’s ironic given many, if not most, of the dealer personnel who service bikes are not qualified mechanics but “technicians” 
  • paulybronco Posts: 11875
    Forum Legend paulybronco
    12 Jul 2019 08:31 AM
    Quoting fatbat on 12 Jul 2019 07:57 AM
    That’s ironic given many, if not most, of the dealer personnel who service bikes are not qualified mechanics but “technicians” 
    They are still licenced qualified mechanics. Technicians are a person skilled in the technique of an art or craft. 
  • Smokey61 Posts: 729
    Townsville
    Performance Poster Smokey61
    12 Jul 2019 10:24 AM
    Mechanic: "We diagnosed the source of your problem."
    Technician: "Computer says no."
  • paulybronco Posts: 11875
    Forum Legend paulybronco
    13 Jul 2019 08:40 PM
    Quoting Smokey61 on 12 Jul 2019 10:24 AM
    Mechanic: "We diagnosed the source of your problem."
    Technician: "Computer says no."
    Ha Ha very true
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