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  • paulybronco Posts: 11949
    Forum Legend paulybronco
    06 Aug 2019 07:43 PM
    Heres the video of his bike headed to Aust , no wonder things rust




  • SCUZZ Posts: 62
    Stock Poster SCUZZ
    06 Aug 2019 08:54 PM
    Ha that's what the salesman meant when  3 months after purchase it began to rust and he said the rust was nt covered as   "it must have been too close to the sea".   He was referring to pre delivery .
    And those sweeds know how to build a boat. No rust anywhere on that boat . Huskvana need to start building cruisers.
  • Vic Posts: 199
    WA
    Stock Poster Vic
    06 Aug 2019 09:58 PM

    Whether it be HD or any manufacturer , it fucking shits me you have to fight so hard to get sub standard quality and defects fixed under warranty.

    Hopefully the fix is a good one.

  • boxa Posts: 660
    Performance Poster boxa
    13 Aug 2019 11:36 AM
    I live on the esplanade , bikes under a cover in the garage , rust spots started showing up within  a month or so , not has bad has yours but still there ,  spoke to a dealer , not the one i bought from , he told me rust IS NOT covered , but what he did say was do you have a cover over it , i said yes , he advised me to take it off , said the cover retains moisture which does'nt help , and funnyy enough its not got any worse ,  stiull not good because when  / if i come to sell it it will either be a bigger loss on the bike than i should have or an expensive fix before i sell .

    For that reason i probably will never sell it , but to safe guard future losses , its been simple , my other bikes which are newer , are JAPANESE  and funny enough no problem with them rusting and all 3 are sat next too each other ,,

    End result , for me anyway , i decided Harleys are just tooooo pricey  for the quality you get .  bought a japanese , adventure bike , and a japanese muscle bike for less than one harley , and there no rusting bullet proof machines
  • Wideglider Posts: 737
    NSW
    Performance Poster Wideglider
    13 Aug 2019 02:07 PM
    Quoting boxa on 13 Aug 2019 11:36 AM
    I live on the esplanade , bikes under a cover in the garage , rust spots started showing up within  a month or so , not has bad has yours but still there ,  spoke to a dealer , not the one i bought from , he told me rust IS NOT covered , but what he did say was do you have a cover over it , i said yes , he advised me to take it off , said the cover retains moisture which does'nt help , and funnyy enough its not got any worse ,  stiull not good because when  / if i come to sell it it will either be a bigger loss on the bike than i should have or an expensive fix before i sell .

    For that reason i probably will never sell it , but to safe guard future losses , its been simple , my other bikes which are newer , are JAPANESE  and funny enough no problem with them rusting and all 3 are sat next too each other ,,

    End result , for me anyway , i decided Harleys are just tooooo pricey  for the quality you get .  bought a japanese , adventure bike , and a japanese muscle bike for less than one harley , and there no rusting bullet proof machines
    but what he did say was do you have a cover over it , i said yes , he advised me to take it off , said the cover retains moisture which does'nt help , and funnyy enough its not got any worse ,
    That comment is too much a generalization, using a cover is one of the best things you can do to prevent a bike corroding - as long as the cover is breathable. 
    Any condensation on parts is reduced if some air flow is permitted through the cover. Dealer coming out with a "never cover your bike" statement is just setting you up for heartache.
    A cover blocks the fallout of dust holding the moisture that would overwise just settle and fester away on your nice chrome components! Also having a well thermally insulated garage will mitigate any chance of condensation in the first place.
  • tussuck Posts: 2098
    Melbourne
    Motor Head tussuck
    13 Aug 2019 02:19 PM
    ACCC - do not bugger around with the Dealer.  Make sure you get the name of the person saying no to you (and address)
  • SCUZZ Posts: 62
    Stock Poster SCUZZ
    13 Aug 2019 08:31 PM
    Guys, Got the bike back . 
    On the good side. Bike returned within 7 days. Oil leaks fixed due to head gasket leaks.
    On the negative side, they rubbed rust off various parts leaving exposed metal. They said they didnt have time to do it all !!
    When I pointed out in an email there was widespread corrosion in areas they did not touch, including the hydraulic front brake "cable" and a part behind the filter which I inadvertently called the " carbie" ( and yes I  know the bike is  fuel injected- it was a slipup) , the dealer denied there was corrosion as he  wrote 
    " There is no hydraulic cable on your Street Bob, and there is no “carbie” as it is a fuel injected motorcycle" . 
    WTF . I sent him photos of the corroded hydraulic cable from the front brake reservoir ( see below).
    I've told him it was poor of him to not address the issue and to have a dig at my terminology.
    He continues to say its "my poor care".
    As I pointed out, bike is 9 months old, never dropped, serviced by them ( paid extra money for their special engine oil)  and garaged in a clean, dry , enclosed car shed.

    I told him to forward my complaints for a review by Harley. Which he has done.  I've asked for either all parts to be replaced, or a new bike or a refund ( as advised by fair trading).  Fair Trading have a plan if its not successful.  

    Below are some of the photos POST visit to the bike shop for corrosion review and their corrosion treatment
    The first is of the front brake hydraulic " cable" ( which dealer had the audacity to tell me was not hydraulic - IMO who cares) , the second is of a fork - the spots are bare metal where rust was removed and the third is of some part behind the air filter ( where I slipped up and said "carbie" and he had a dig its fuel injected). There is still  rust on the  forks , gear linkage, rocker covers, engine fins etc untouched by dealer. 
    I wont bore you with those photos ( or I'll keep them for later release to interested readers).

    I'll let you know how it goes


    HD Forums Australia - IMG_4970.JPG

    HD Forums Australia - IMG_4978.JPG

    HD Forums Australia - IMG_4979.JPG

  • Wideglider Posts: 737
    NSW
    Performance Poster Wideglider
    13 Aug 2019 08:46 PM
    So...what they sanded off rust on components,  left as bare metal & said this is as far as we go?
    Did they also say that you are not caring properly for the bike because you are using a cover?
  • Evo Wide Posts: 112
    Stock Poster Evo Wide
    13 Aug 2019 09:05 PM
    You have given them the chance to remedy the problems, they havent
    Next call Fair Trading.
    No more messing about, product not fit for purpose.
  • Wideglider Posts: 737
    NSW
    Performance Poster Wideglider
    13 Aug 2019 10:08 PM
    Man....who are these mice we have to deal with? It starts at the top - corporate greed then screws down through to the dealers.
    I wouldn't have accepted their 'fix', would have not taken the bike home and then asked for a loan bike.  
  • robnicko Posts: 254
    vic
    Stage 1 Poster robnicko
    14 Aug 2019 06:38 AM
    nowhere near good enough Scuzz.
    Get onto the authorities and demand your money back + additional for your time
    There is obviously a QA issue with that bike
  • Humbug Posts: 517
    Darwin
    Performance Poster Humbug
    14 Aug 2019 07:05 AM
    That's not good enough in any way shape or form. 
  • paulybronco Posts: 11949
    Forum Legend paulybronco
    14 Aug 2019 10:30 AM
    Quoting Evo Wide on 13 Aug 2019 09:05 PM
    You have given them the chance to remedy the problems, they havent
    Next call Fair Trading.
    No more messing about, product not fit for purpose.
    I disagree with "fit for purpose" claim believing that it would fail in the tribunal. External corrosion on the outside of say the banjo fitting on the brake line would still allow the brake to work therefore the banjo is serving its purpose  and is therefore a cosmetic issue. I would be pressing for "Implied warranty" that accounts for things beyond warranty, including warranty items that fail . Implied warranty indicates that a product/component has a life expectancy beyond the warranty period allowing for some wear and tear. As the photos indicate these components fail to meet that basic test provided that all attempts by the owner to maintain the bike have been adhered to. Going to be a bit of push and shove with this one i think. The bike being returned to the owner like this is disgusting and insulting and shows a complete disregard for their investment in the product. 
  • SCUZZ Posts: 62
    Stock Poster SCUZZ
    14 Aug 2019 11:09 AM
    Thanks guys. Everyone's right . 
    It's a dealer disrespect  sending it back (i'll upload the other photos soon) like that and arguing the point over whether the brake part is a cable. They replaced a couple of nuts , removed rust in some areas and left other parts untouched.
    Harley themselves know its a product issue. Another more reputable dealer I spoke too   confirmed this and said persevere.
    They offered me a loan bike. I was away for the week and could not use it ( and god only knows what would happen if it got stolen/ I dropped it. I think there is a $2000 excess when u test ride a bike).
    I was not going to leave my bike at a dealer given other peoples stories of bikes sitting there for weeks.
    The dealer signed off suggesting they have been very helpful to me . 
    Obviously he was aware I would then received an email from HD themselves asking for a rating of my experience.

    I have multiple more amusing comments ( I have to laugh otherwise I would cry at my$25000 rust bucket).

    I'll let you know how HD respond. 
    Then Fair  Trading will take it over (and the dealer has been told this is my path)

  • paulybronco Posts: 11949
    Forum Legend paulybronco
    14 Aug 2019 11:54 AM
    Quoting SCUZZ on 14 Aug 2019 11:09 AM
    Thanks guys. Everyone's right . 
    It's a dealer disrespect  sending it back (i'll upload the other photos soon) like that and arguing the point over whether the brake part is a cable. They replaced a couple of nuts , removed rust in some areas and left other parts untouched.
    Harley themselves know its a product issue. Another more reputable dealer I spoke too   confirmed this and said persevere.
    They offered me a loan bike. I was away for the week and could not use it ( and god only knows what would happen if it got stolen/ I dropped it. I think there is a $2000 excess when u test ride a bike).
    I was not going to leave my bike at a dealer given other peoples stories of bikes sitting there for weeks.
    The dealer signed off suggesting they have been very helpful to me . 
    Obviously he was aware I would then received an email from HD themselves asking for a rating of my experience.

    I have multiple more amusing comments ( I have to laugh otherwise I would cry at my$25000 rust bucket).

    I'll let you know how HD respond. 
    Then Fair  Trading will take it over (and the dealer has been told this is my path)

    Personally i would grab their loan bike and lock it in the garage and refuse to return it till the reairs/ replacement has happened. I am currently in receipt of a 80k Mercedes loan vehicle that i refuse to return until i receive the paid for but not able to deliver brand new van that Mercedes has had to withdraw from Australia sale for emissions reasons. 
  • perthhog Posts: 1645
    Motor Head perthhog
    14 Aug 2019 04:36 PM
    Would have to say this the worst I’ve seen on the forum since I  joined 
    A long time ago  spokes have always been a issue but that bike  looks 
    Like it’s ten years old and never been cleaned and lived outside on 
    Kerb  or maybe on the  outside of the sea container when it was shipped 
    Over ,  all new replacement parts/ labor  or refund  goes to show the
    Quality is getting worse  the Indian is looking better as time  goes on 
    If I was in the market 

  • Grease Monkey Posts: 788
    Performance Poster Grease Monkey
    14 Aug 2019 05:24 PM
    New bike mate, or if you are over Harley's (I hope not but wouldn't blame ya) money back, that dealer is a you know what given his responses.
  • SCUZZ Posts: 62
    Stock Poster SCUZZ
    14 Aug 2019 07:38 PM
    HD Forums Australia - IMG_4982.JPG

    HD Forums Australia - IMG_4981.JPG

    HD Forums Australia - IMG_4979_1.JPG

    HD Forums Australia - IMG_4980.JPG

    HD Forums Australia - IMG_4978_1.JPG

    HD Forums Australia - IMG_4977.JPG

    HD Forums Australia - IMG_4976.JPG

    HD Forums Australia - IMG_4975.JPG

    HD Forums Australia - IMG_4974.JPG

    HD Forums Australia - IMG_4973.JPG
    Ok here' s the rest. 
    These photos are all of my Streetbob 2018 bought brand new August last year  from a GoldCoast HD dealer. These photos are after the dealer had the bike for a week to review the oil leak and the corrosion.  The dealer said in an email
    " In regards to the corrosion, we have done the following:   
    1. I have replaced the mirrors. 
    2. The nuts under the mirrors we have replaced and changed them to black so that they will have a longer life.
    3. We have given the bike a super detail, and as you can see by the photos I have attached the wheels and spokes have come up very well. replaced some rusted nuts  ".
    See the next window for other photos and comments
  • SCUZZ Posts: 62
    Stock Poster SCUZZ
    14 Aug 2019 07:47 PM
    HD Forums Australia - IMG_4972.JPG

    HD Forums Australia - IMG_4971.JPG

    HD Forums Australia - IMG_4970_1.JPG

    Here's the rest of the dealer 's email AFTER they sent my bike back. I will leave everyone to their own thoughts on this 3800 km 9 month old bike stored in a dry clean car shed My thoughts are  they have made it worse by leaving bare metal AND if u enlarge the photos they have left scratch marks .

    Dealers email to me
    "As you will see when we drop the motorcycle off the vast majority of the corrosion has gone with a good detail. The affected areas are the forward facing areas that salty air gathers on when riding and needs constant cleaning after riding to stop this corrosion and pitting. The top of the forks cleaned up very well, and if you clean this area after every ride you will not have the pitting you had when we picked the bike up.
    As the spokes are raw metal they also need to be washed after every ride, particularly if you live on the coast with the salt in the air. Every few rides, before the corrosion starts to come back give them a wipe over with a fine scouring pad, something like a Scotchbrite. This goes the same for the other alloy components such as the discs, and in between the holes in the discs. "

    WTF - for starters " scouring pad", " vast majority gone' , "top of forks cleaned up well" blah blah

    Its at HD level now and only in writing ( I had 3 missed  ph calls today from a HD rep who left a message " like to chat about your bike'  but did  not leave a  name or  no) 

  • robnicko Posts: 254
    vic
    Stage 1 Poster robnicko
    14 Aug 2019 10:03 PM
    so they say 'The affected areas are the forward facing areas that salty air gathers on when riding and needs constant cleaning after riding to stop this corrosion and pitting
    I wonder if this is said to every new customer when they pick their bike and complimentary steel wool & scotch brites .....

    unbelievable


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