Hi all,
Firstly my apologies if this has been covered before, I have done a search and could not find anything.
I have a 2017 Ultra with the Boom 6.5. Recently the touch screen started to peel which looked a bit shite but otherwise worked OK. So I went to the dealer and they have replaced it for me. Apparently there is a protective cover over the screen which was peeling. All good. However, a couple of days later I went to put in some map coordinates using the touchscreen and nothing would respond to the touches. All other functions seem to be working OK ie radio, Navigation etc. Just cannot use the touch screen function at all.
Have gone back to the dealer and they replaced the screen again for me but with the same result. Have been advised to go with it for a few weeks and see if it comes good. This is a bit annoying as at the moment I am travelling and using the screen to input navigation waypoints rather than the little button on the RHS grip is a lot easier.
Has anyone else come across this and what was the cure? Thanks in advance.
Cheers
Wade.
Mate, probably a stupid suggestion, but is there a protective film on the protective screen? Bit like fitting new phone screen protectors.
"Have been advised to go with it for a few weeks and see if it comes good" is code for we have no idea and hope you go away and forget about it! That's ridiculous!!! I'd demand they try ANOTHER unit and then run some serious diagnostics to work it out.
Chaser,
Yes agree with you on that one... They have tried three covers now and do not seem to be able to work it out. Next visit will be to leave the bike there till it is sorted.
Wade
Steelo,
Thanks for the input. Have not used more than 60 waypoints but cleared them all anyway in case this is the problem. No luck
Tried the reset as suggested but still no luck.
Cheers,
DocGreen,
Yes, understand what you mean, I removed the protector and had a good look but as far as I can see there isn't an additional layer. With the protector removed from the radio the screen works when touched but when the protector is put back on it stops working again. This would seem to indicate that the issue is with the protector or at least compatibility between the protector and the radio and not the radio itself.
Thanks for the suggestion though.
Good point however shouldn't make a difference. I do know however it won't work with gloves on.
That is the funny thing, the original protector was peeling on the surface as if it had a very thin layer that should have been pulled off at delivery but the screen worked great with or without gloves, even my really thick winter gloves. It just looked like total shite.
I am at a bit of a loss on this. Going to go to our local computer shop this afternoon and get a protector for a tablet PC and cut it down to size.
OK, so I upgraded the unit to the latest software version over the weekend but still no luck. Am back in town during the week so will try to get a screen protector from Hardly Normal and see if this works.
Doc,
Gave up on the dealership in the end, really felt like it was just too much bother for them. This is a bit of a shame really cause I know the owner and he is a really good guy. I had a load of work to be done on my bike as it is now out of warranty and have been looking elsewhere to get the work done. Total cost of mods was quoted at about $4k but I guess they will not get that now.
Anyway, ended up getting a screen protector kit from Hardly Normal. From memory it was about $20 and has two sheets to suit a large screen tablet so enough to do four of the screens on my bike. Used the HD one as a template and cut it down to size then stuck it on and all good. Not too sure how well this will hold up in the weather but it has been on for a couple of months now and is not showing any signs of deterioration. My bike is ridden every day and parked outside in the weather while I am at work. I have used the same screen protector on the tablet I have in my 4wd and it has held up for several years now.
ok so just to recap ! .. all is working how it should now without the harley screen protecter on , and using a cut to size aftermarket one ?? ... just interested to know as i have a 2014 ultra that im trading for a new 2020 .. so no issues with the old one but im wondering if i will end up with same issues maybe with the new one .
